Aussie Migration Services respects your privacy and is committed to handling personal information responsibly. This policy explains how we collect, use, store and disclose personal information when you use our website or contact us.
We may collect information you provide through enquiry forms, telephone calls, email, consultations or appointment bookings. This may include your name, email address, phone number, visa interests, information about your circumstances and any documents or other details you choose to provide.
Our website may also collect technical information such as your IP address, browser type, device information, pages visited, referral source and cookie or analytics data.
Migration matters may involve sensitive information. We collect sensitive information only where it is reasonably necessary for our work and with your consent, or where otherwise permitted or required by law. Please do not send identity documents or other sensitive records through a general website enquiry form unless we ask you to use an approved secure method.
We may disclose personal information to employees and contractors who need it to assist you, professional advisers, government agencies where authorised, and service providers that support our website, hosting, communications, appointment booking, customer relationship management, analytics and information technology. Our booking link is provided through LeadConnector. Some service providers may store or process information outside Australia. Their handling of information is governed by their own privacy terms and our applicable contractual arrangements.
We may use cookies and similar technologies to make the website work, understand website usage and improve performance. You can adjust cookie controls in your browser, although parts of the website may not function correctly if cookies are disabled.
We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure. No internet transmission or storage system is completely secure. We retain information only for as long as reasonably required for the purpose for which it was collected and to meet legal and professional obligations.
You may request access to personal information we hold about you or ask us to correct information that is inaccurate, out of date, incomplete, irrelevant or misleading. We may need to verify your identity before responding and may refuse access where permitted by law.
If you have a privacy concern, please contact us using the details below. We will review your concern and aim to respond within a reasonable time. If you are not satisfied with our response, you may be entitled to contact the Office of the Australian Information Commissioner.
Our website may link to third-party websites and services. We are not responsible for their privacy practices, and you should review their policies before providing personal information.
